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Careers in Hospitality and Tourism Management

The economics of the 21st century will be dominated by three industries: telecommunications, information technology and tourism. The travel and tourism industries have grown by 500% in the last 25 years and it is estimated that by the year 2007 tourists will spend US$884 billion in foreign countries on tourism related activities.

Travel and tourism represents a broad range of related industries. The growth of these industries has opened up many new job opportunities for graduates in areas such as:

  • hotels
  • restaurants
  • retailing
  • transportation
  • travel agencies
  • tour companies
  • tourist attractions
  • leisure, recreation and sport
  • cultural industries

It is interesting to realise that in 1997 travel and tourism provides 10.5% of the total world employment, with up to 25% of all employment, in some areas, such as the Caribbean. It has been estimated that, by 2007, more than 100 million people world-wide will be employed in this sector. Because of this, tourism is now seen to be of importance to most countries of the world.

During this time, the nature of tourism has developed in scope and direction, away from traditional activities, such as the sunshine sand and sea holidays to a wide range of new activities such as cultural tourism, adventure tourism, sports and leisure activities and eco-tourism.

Given the potential for interesting and rewarding careers in these industries many young people are looking for suitable courses which will help prepare them for careers in management within the tourism and hospitality industries. The UK higher education system has a well developed range of courses, at all levels from Higher National Diploma, BA or BSc degrees and MA/MSc/MBA Masters courses and using alternative methods of studying, (including full-time, part-time and distance learning). When looking at courses in hospitality and tourism, there can seem to be a bewildering variety of course titles covering the main employment areas of travel, tourism, hotels and restaurants. Typical titles include:

For hotels and restaurant management:

  • hospitality management
  • international hospitality management
  • hotel and catering management

For travel and tourism:

  • tourism management
  • tourism studies
  • travel and tourism Read more…
Categories: Hospitality

A Guide for students in hotel – hospitality and tourism

Are you planning to study hotel management…or perhaps hospitality, tourism, business or a mix of one or more of these fields ?

With the myriad of choices out there, it is very easy to get lost or sidetracked into choosing the wrong institution. After all, education is big business these days…and hotel school marketers will go to great lengths to paint a rosy picture of their school and facilities.
When running a search on the internet for hotel and hospitality schools, one is presented with hundreds of options and adverts…breaking through the clutter can be quite difficult. Here are a few tips on some of the basics to look for when choosing a good hotel or tourism school:

1. Is the School recognized by official bodies?

It is vital that the hotel, hospitality or tourism school that you choose is recognized and accredited by the appropriate government bodies. This guarantees better recognition of your qualifications once you graduate. The best way to find out about this, especially in foreign markets is to check with the school directly on federal and local accreditations or run a search for official hotel school associations. A classic example is Switzerland, which is home to many hotel schools, but only a handful really measure up. For statistics on Swiss Hotel Schools, try the Swiss Hotel Schools Association

2. Course Levels and Options

Again, a keystone to your decision…what sort of options do you have for study? Are you interested in a Degree, Diploma, Professional Certification or just specialized, short-term courses? Not all schools have the same strengths when it comes to differing course options, therefore it is important to choose the institution with known prowess in the qualification levels you’re interested in. Time is also a crucial factor – degree studies can take from 3 to 4 years, diplomas upto 3 years and certifications from a few months to a year or more. It is important not to choose shorter courses, e.g. a Bachelors of Science in Hotel Management in 2 years, when this is not the standard…unless you’ve taken a closer look at the course structure and strength.

Speaking from experience, you’d be better off choosing the longer course – it usually pays off by giving you a better, stronger academic base to start with. If you are planning to study abroad, also check if the English language curriculum is well established and is not something that was recently conceived from another language.

3. Recognition by the market and peers

hotelschoolWhile goodwill may not be a tangible asset, it does add value to the balance sheet…and so will graduating from a well-recognized university or school. You may not have the budget to go to Cornell or the Ecole hôtelière de Lausanne, but do try and ask around (perhaps a friend or relative who has studied hospitality or works in the hotel / tourism industry) and see what names come up more often than others.

 
4. Affiliations
The School or University you choose can really help you network, raise your ‘value’ and find jobs and options for further studies if they have strong affiliations with other companies in and outside the industry. A classic example is a hotel school partly or fully owned by a tourism company, which also owns hotels, restaurants and other businesses. Your chances of finding a good job placement with this school is definitely enhanced due to the schools strong affiliations.

5. Student Strength and Diversity

Most hotel and hospitality schools proudly advertise the fact that they feature students and alumni from all over the world. Try and find out the exact figures, though. Check how many international students are enrolled on current courses that you’re interested in…being in an international crowd will not only make learning fun, but also give you a superb network that will most likely last a lifetime.

The hospitality industry is all about people, and studying with the best from diverse backgrounds will foster yourhotel_school creativity and inter-personal skills. Also important to check is the total number of students in the school or university, and how many students are included in each class / batch. There is a big difference in learning in a class comprised of 20 or 50 students!

6. Staff / Teacher / Educator Strength and Competency

This is probably the hardest thing to check before you enroll on a course or join a school…but can also be one of the most crucial. You need to know the quality of the product you are paying for…after all, good hospitality education doesn’t come cheap these days, with costs running to $25,000 per semester (or more) in some schools.

There are important questions to be asked – is the educator strength sufficient for the number of students in the school, are the teachers specialists in their field with relevant industry experience, are the teachers from diverse backgrounds, etc. Being taught by a strong educator with 20 years experience in the industry vs. someone who’s just graduated, with absolutely no experience (and it hurts to say this, but was probably hired by the school because he/she represented a cost savings on payroll) is an experience that is poles apart. Read more…

Categories: Hospitality

Choose The Best Hotel For Your Comfortable

choosing one of hotel is not always an easy decision, One factor that is probably the most important to all of us is cost and the other is service. Hotels range in cost from quite reasonable to very expensive. Before you choose a hotel you must make sure you can afford it and do you really need the accommodations you are paying for. The reason for your stay may influence the location of the hotel you choose and how much you will be willing to stay there. In this article I will highlight for you some of the different kind of hotels that are available and the type of experience you can expect when you stay.

below this step to choose a Hotel :

Step1

First, their are budget hotels all across this great nation of ours. Some may independently owned while others may be part of larger chains. Many large chains that have many upscale properties may also have budget divisions. A budget hotel can be an older property but may also be a newer property that is part of a chain. Just because it is budget you should have a room that is clean and livable. Don’t expect fine linens and expensive amenities. The TV will have limited stations and expect to pay for phone calls. Most will not have room service and you will probably be bringing your own baggage to your room. The trend today is they will probably serve a continental breakfast in the lobby. This can save you time and money and is very convenient if you are traveling for business. I always suggest if you are traveling to a city you are not familiar with check a site Trip Advisor to see what other guests have said about a particular property. You may be pleasantly surprised that for a small amount of money uou can have a pleasant stay.

Step2

Secondly, there are the group of moderate hotels. They may be independent hotels that have strong roots in a city or be a part of large hotel chains such as Marriott or Hilton. You can expect these rooms to be a little more unscaled. The TV will most likely have cable. You can expect to find internet service in your room. There will be room service as well as a bell man. There are probably some restaurants and bars at these hotels. Other services such as health clubs and beauty salons may also be available. The linens and decorations in your room will be of a higher quality.The amenities such as shampoo and soap will be a more expensive. The hotel property will be larger and probably have a pool.

Step3

Third, there are the upscale luxury hotels. They are usually in larger cities and could be privately owned or part of a large chain. The accommodations will be quite lovely and of better quality. The amenities will be the finest. You will have numerous cable stations and internet connection. The linens and towels are high quality. The hotel will will most likely have fine restaurants and bars. There will be a concierge that will be happy to cater to all of your needs. But be prepared to pay the price for all of this extra service.

Categories: Hospitality

Be a Great Host or Hostess in a Restaurant

Steps

  1. Keep track of each station. Make a chart of each server’s station, and what tables are in it (also learn the table layout by heart). Keep note of how many people are in a party and what table they are at. Also keep note of who is still there so that servers do not become overwhelmed.
  2. Be aware as the patron arrives in the restaurant. Open the door when a patron comes or goes.
  3. Greet them with a smile and welcome them to the establishment. Remember, you are the first person to approach them upon entering, SMILE and greet them nicely.
  4. Find out how many people are dining. If there is a wait make sure to get everyone’s name in right away so they do not feel ignored.
  1. When figuring out where to seat them, rotate the stations. Distribute the tables evenly among servers. But also keep in mind how many large parties they have or have had. Try not to seat any two parties too close together when it is not necessary.
  2. When they sit down, leave a menu for each of them. Don’t just throw menus on the table and leave without saying anything. If you have a menu insert, explain to them what they are. Do not just hand it to them.
  3. Ask if they need a high chair or booster seat if a child is with the guests. Tell them your name ,the manager on duty and that the server will be with them shortly.
  4. Make sure that there are complete place settings for each guest and that the table is clean. If not, get more place mats/napkins/silverware, or give the table a quick wipe down with a damp rag. If it is beyond that, seat them somewhere else and make sure the mess is dealt with.
  5. Be prepared to get some things for guests, such as extra dressing, water refills, utensils, napkins, or carryout boxes. But do not go beyond this; that’s the server’s job. While it is nice to help out a little, you can embarrass the server and make them seem incompetent. But if a guest does ask for something else, inform them that you will let their waiter know or that you’ll send them over so that they may do it themselves.


Tips

  • You might want to do a quick coffee or water run if customers have a long wait and are starting to become unhappy.
  • Always make sure that water and coffee is always filled, it is better to be prepared than to be sorry.
  • Keep up on silverware too when it starts to slow down a little, that way you don’t have to stay longer than the rest of the staff or make the person who opens up in the morning have to.


Warnings

  • If you’re having a bad day, don’t let that reflect in your service.
  • Do not let grudges influence your seating. Don’t give a waiter you hate the unwanted regulars who are a pain in the apron and don’t tip, or purposely overwhelm a waitress, or leave someone else without any tables.
  • Do not gossip with co-workers about other co-workers or guests. You are a neutral ambassador to your restaurant.
  • It is your job to make sure that the restaurant runs smoothly and that all of the guests and servers are happy. How can you accomplish this? By bringing your level of professionalism up to its highest standards.
  • Be aware of what is going on in the kitchen, in each of your servers’ stations and at the bar. As the shift progresses be aware how your actions impact the servers, bar and kitchen. Be ready, willing and able to fill in the gaps. Are you capable of taking a cocktail order? Can you direct support staff by table number and position number in order to serve a guest efficiently? Are you familiar with the menu, soups of the day, or specials. Can you hold a brief conversation with guests in order to buy time for a server who is occupied at another table? Learning what it takes to please your guests and co-workers is what it takes to be a great host.
  • When your guests leave can you thank them sincerely, use their names and genuinely tell them that you would like to see them return. Use car hire France and get to top restaurant in France with your date.

Categories: Hospitality